Policies / Procedures

Rapid Rehab Policies/Procedures for Pilates Studio, Fitness Center, & Fitness Classroom

Online Scheduling Policy – You may register online (and manage your account) using our Web Scheduler. If you have trouble registering, please contact the studio. You may only sign into a class if you have pre-paid sessions/classes on account. If you have purchased a package, you may schedule as few or as many sessions/classes as you have pre-paid for. For example, if you have purchased a package of 12, you may register for anywhere from 1-12 sessions/classes in advance.

Class Size Policy – Maximum class size is 6 for Pilates Reformer Classes and 12- 15 maximum for Fitness Group Classes (depending on the class offered). There is no session/class minimum. If you are the only person attending the session/class it will be held as scheduled.

Cancellation/Rescheduling Policy – Cancellation and rescheduling of sessions/classes must be done within 24 hours of the session/class start time. Please use either the Web Scheduler 24/7 or contact the studio to leave a message. There will be no exceptions to this policy. As a courtesy to the studio, please book sessions/classes around your calendar. If you are not 100% sure that you can attend, do not register for the sessions/classes.

For your convenience, we offer a one time only option to reschedule a session/class at no charge. If you call to reschedule for another time during the same day, your standing session/class will be cancelled and rescheduled for another time. We do understand that emergencies come up and we are happy to provide this one time only option.

Expiration Policy – All packages are valid for 120 days from date of purchase. It is your responsibility to abide by and know the expiration date of the packages you have purchased. Please review your account information for expiration dates on our Web Scheduler.

Refunds – There are no refunds.

  • Please be prompt as your session will be completed in the time allotted for you.
  • Socks must be worn at all times while using the Pilates equipment.
  • Only athletic shoes may be worn in the Pilates Studio, Fitness Center, and the Fitness Classroom.